We use SAGEPay ( formally Protx) - part of the popular SAGE accountancy stable of companies and one of the largest independent Payment Service Providers in the UK, in conjunction with Nat West Streamline to process credit and debit card payments. Card details are securely passed to SAGEPay at the time of the payment transaction and are not stored by us after the transaction is completed.

We accept the following card types:

We also accept the ever popular PAYPAL for Paypal account holders, as well Paypal Express.

Any credit card or personally identifying information gathered via the UKPaperOnline.co.uk website will only be stored on secure servers and not be passed on to any other party without your specific written authority. Once you enter a credit/charge/switch card number, we will never display the entire card number if the page is recalled after you have submitted it. This also covers the use of the “Back” button on your browser. The inner digits will always be displayed as asterisks, protecting your card number from other users of your computer and persons who might be able to see your screen.

The purchase area of our website is secure. We use industry-standard 128bit technology to encrypt sensitive information such as your name, address and credit card details. Information passed between your computer and our website cannot be read in the event OF UNLAWFUL INTERCEPTION. All confidential and personal details and information, is contained on a secure server and any other written and printed information is held in secure holding and not displayed, copied or passed on to any other party.

Access to the information and personal data, including data for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption is stirctly controlled.

The above policies apply to the UKPaperOnline.co.uk website and any other website associated with UKPaperOnline.co.uk We reserve the right to change our policy from time to time as circumstances permit. The policies and terms described are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

Sales & Returns Policy Statement
(please read carefully as this forms the basis of our contract with you the buyer)

General Conditions of Sale
The contents of this website are sold on an 'as seen' basis and no representations or warranties of any kind are offered, either express or implied, including, without limitation, warranties or conditions of title or implied warranties of merchantability or fitness for a particular purpose, and non-infringement.

UKPaperOnline.co.uk takes reasonable measures to ensure the content is accurate, complete, and current. All products sold are perfect stock supplied by the manufacturers directly, and specifications are subject to change therefore without notice as manufacturers deem fit. Price and availability information and details is subject to change without any prior notice whatsoever, and right is reserved to supply different packaged product where the manufacturer deems to change said packaging for commercial reasons. Some brands may be packaged in different livery where the contents of the package are in fact the same.

UKPaperOnline.co.uk accepts no responsiblity whatsoever for loss due to fraudulent use of the UKPaperonline.co.uk website or any associated websites, nor due to technical malfunction of any machines, failure of equipment, interuption of service or loss of profits and or business in relation to ANY product sold via the UKPaperOnline.co.uk website or any of its associated businesses or websites whatsoever.UKPaperOnline.co.uk is generally a business to business paper supplies company. We supply paper products specifically to businesses in the United Kingdom (inc Northern Ireland) but this may vary depending upon circumstances, to supplying other countries within the EC.

Price and VAT
Products displayed for sale on this and associated websites are for orders placed through our online shopping facility as well as over the telephone and fax or email and in all cases exclude VAT. Product prices and availability are subject to change without prior notice. The term "list prices" used refer to the manufacturers / suppliers suggested retail selling price and may not be indicative of the actual selling price. Any reference to "savings" used on this webite or associated websites indicate the average saving off the manufacturers "list price". Your actual saving will vary depending upon the quantity of items purchased and the actual date of any transaction made.

You will have an opportunity to check and correct any input errors in your order up until you submit your order. Any order submitted by you is your offer to enter into a contract with us. Shortly after receipt of your order we will send you an e-mail confirming the products you have ordered and that we have accepted your order subject to these terms and conditions, payment and availability of the items ordered. A legally binding contract between us will only come into effect when our acceptance is dispatched. We reserve the right to decline all or part of your order for any reason, in which case we will telephone you to tell you so. If your payment details cannot be authorised for any reason we will tell you.

Credit Accounts
When applying for an online credit account with UKPaperOnline.co.uk or any of its associated websites in order to purchase paper online, a check of your record at a credit reference agency to obtain or update our credit information may or may not be made. The agency will keep a record of our search, which may be seen by other organisations that might make similar searches. Delays might occur in processing your order depending on the information that we receive back from the credit reference agency. Credit accounts are subject to a strict 30 day payment policy, we reserve the right to charge interest at the rate of 1.5% above bank base rate for ALL OVERDUE accounts. Property and title in and to the goods remain with UKPaperOnline.co.uk until such time that the buyer has settled payment for the goods in full.

Delivery Policy
UKPaperOnline.co.uk deliver Monday to Friday only. Next business day means mon - fri , weekends do not qualify as working days in terms of ordering and or delivery. If you place an order after 4.30p.m. please calculate your delivery time as if your order had been placed the following working day (mon - fri). In the case of weekend or bank holidays, please allow a minimum of two additional business days. UKPaperOnline.co.uk shall use reasonable endeavours to deliver goods within the projected or estimated timescales; however, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. All delivery times are subject to items being in stock, in the event of an item being out of stock, all delivery times shall begin once item is returned to stock. Estimated delivery times or dates are not part of the contract between you the buyer and ourselves, and we shall be under no liability for any delay or failure to deliver the Products within projected or estimated timescales. Any delay in delivery of products shall not give you a right to reject the products or cancel your order. UKPaperOnline.co.uk reserves the right to deliver products in instalments ('split delivery').

Our free delivery offer* applies to orders placed online over £150 & upto £350 net of VAT and up to a maximum transit weight of 100kg placed on our 2-3 day service for UK mainland customers only. *24 hr UK delivery available on orders received and processed before 12 noon, orders received after this time may be despatched the following day. (*UK mainland and 2-3 day economy service only when applied, and only for orders placed on the website, certain conditions and maximum value / weight apply and may be withdrawn at any time) Over this weight UKPaperOnline.co.uk reserves the right to levy a charge for delivery subject to approval of the buyer, and in all cases where palleted delivery is involved, a nominal charge will be made. Non UK mainland customers including N.Ireland, Isle of Man, Isle of Wight, Channel Islands and the Scottish Isles must choose correct location and delivery type, failure to do this will result in said order NOT BEING FULFILLED and we reserve the right to levy a surcharge in this event

Delivery Options (may be changed, withheld or withdrawn at any time without notification)
UK 24 hr next business day (when available)
If you select our 24 hr delivery option, and your UK order is placed and accepted before 12.30pm Monday to Thursday, we aim to have your order delivered to you the very next working day provided the next day is not a UK bank or public holiday. If you place an order after 12.30pm delivery next working day cannot be guaranteed.If placed on Friday then we aim to have the goods delivered by the following monday or tuesday in the case of orders placed on Saturday or Sunday respectively. 24 hr delivery is not available for certain areas of the UK including the Highlands and Islands of Scotland, Northern Ireland, Isle of Man and the Channel Islands. For a full list of available postcodes please contact Customer Services If the delivery destination is located in an area where 24hr delivery is not available, your order will be delivered as soon as possible.
UK Express 1-2 business days
If you select our expres 1-2 daydelivery option, and your UK order is placed and accepted before 12.30pm Monday to Thursday, we aim to have your order delivered to you within 2 days maximum provided the next day is not a UK bank or public holiday. If you place an order after 12.30pm on a Thursday, or on a Friday, Saturday or Sunday then we aim to have the goods delivered by the following Tuesday/Wednesday.Express 1-2 day delivery is not available for certain areas of the UK including parts of the Highlands and Islands of Scotland, Northern Ireland, Isle of Man and the Channel Islands For a full list of available postcodes please contact Customer Support Ifyou think the delivery destination is located in an area where next day delivery may not available. In all cases your order will be delivered as soon as possible
UK Economy 1-3 business days
If you do not select the 24 hr or Express 1-2 day delivery options you will receive your goods via standard economy delivery. We aim to have all accepted UK orders placed before 4.30pm despatched and delivered within three (3) working days.

Exceptions:
Delivery will only take place if a full and correct delivery postal code is supplied on completion of the transaction at the checkout stage, failure to do this may result in your delivery being lost, delayed or incorrectly fulfilled; in either or all cases we can accept no responsibility whatsoever for any loss incurred. UKPaperOnline.co.uk will make every reasonable effort to deliver the shipment according to our own or our 3rd party contractor's regular delivery schedules, but these are not guaranteed and do not form part of any contract. UKPaperOnline.co.uk is not liable for any damages or loss caused by delays. (Please note that under certain conditions the 2-3 day service may be extended to 3-4 days or beyond depending on unforseen circumstances beyond our control due in the main to carrier backlogging and general trafficing delays and or other irregular problems that may arise from time to time including adverse weather conditions and 3rd party delivery disputes and delays; the 1-2 day service may also be extended to 2-3 days or beyond and the noon next day service to 2 days or more for similar reasons). We accept no responsibility whatsoever for delivery delays in such circumstances. In the unlikely event of any of these circumstances occuring, we will take all reasonable measures to notify you either by phone, fax or email). All orders received after 4.30pm mon- thursday will be processed next full working day and after 4.30 pm friday and all weekend (saturday or sunday) will be processed following monday. Business days are monday to friday (excluding BANK HOLIDAYS)only

We reserve the right to cancel your order if:
We have insufficient stock to deliver the Goods you have ordered or you require delivery outside the United Kingdom; or
one or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by us. If we do cancel your order we will notify you by telephone or e-mail and will re-credit to your account any sum deducted by us from your debit or credit card as soon as possible but in any event within 7 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Stock Shortages
If the paper or product you order is unavailable we will notify you as soon as possible either by phone or email and suggest a suitable replacement,

Claims and Returns
The buyer shall have no claim whatsoever in respect to incorrectly ordered items, faulty goods, incomplete delivery, transit damage or any other defect unless UKPaperOnline.co.uk is contacted within and no later than 7 days of receipt of goods either by telephone, email or in writing, and no goods shall be returned without prior arrangement and agreement between UKPaperOnline.co.uk and the buyer. No responsibility whatsoever is accepted for any claim or return for any reason other than those stated above, and we will not accept a claim for return or refund without a charge being levied for items that are not faulty, defective or transit damaged. UKPaperOnline.co.uk reserves the right to levy a charge to the buyer in the event of sold items returned for any reason other than stated above, we reserve the right to charge a handling and processing fee of £15 minimum or 10% of the item’s selling price whichever is the greater.To qualify for a refund or exchange (other than in respect of faulty, transit damaged or otherwise defective goods), the product must be returned in “as new” condition and complete with the original box and or packaging. No returns will be accepted whatsoever for split or partly used boxes or opened packets or for items that are deemed by us to be in a non-resaleable condition. The buyer is responsible for the cost of ANY RETURN for whatever reason other than transit damaged goods. Please retain all original packaging. Please note that for courier companies to accept liability for damage caused in transit we must inform them of any damage within 24 hours of delivery. Therefore, you should inform us as soon as possible following delivery of the Goods and no later than 24 hours. Any claims made after this time but within 5 days will be subject to our discretion and thereafter any such claims may be considered unreasonable. All credits will exclude original delivery charges .We reserve the right from time to time to waive or alter these restrictions as we deem necessary. You will not be able to claim a refund or return if the goods were a special order to your specification. All disputes will be subject to the jurisdiction of the English courts. Your statutory rights under consumer legislation are otherwise unaffteced by the above conditions.

Disclaimer
We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product.

Modification
We reserve the right to make changes to our website, our policies, our Terms of Use and these Terms of Sale at any time and in our sole discretion. Therefore, you should review our policies, terms and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions stated above shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition

UKPaperOnline.co.uk, Elitepaper.co.uk, Expresspaper.co.uk, Premierpaperdirect.co.uk are all trading names of
Reprographic Services. DHL Centre, Falcon MIll, Handel Street, Bolton BL1 8BL England, VAT No: 403 3140 16
contact TEL: 0800 038 5390 email: sales@ukpaperonline.co.uk      E&OE