Security Policy Statement
UKPaperOnline.co.uk works
on a secure server when processing card payments, once
you are within the payment area (checkout and pay) you
will see the padlock symbol
and the secure https
prefix to the web address.
ALL TRANSACTIONS are carried out through a shopping
cart system using Secure Sockets Layer (SSL) 128bit
encryption technology supplied by RomanCart, a UK based
server/shopping cart provider. We are committed
to information security and undertake various measures
for the purpose of protecting against unauthorised or
unlawful processing of personal data and against loss
or destruction of or damage to personal data

We use SAGEPay
( formally Protx) - part of the popular SAGE
accountancy stable of companies and one of the largest
independent Payment Service Providers in the UK, in conjunction
with Nat West Streamline
to process credit and debit card payments. Card details
are securely passed to SAGEPay at the time of the payment
transaction and are not stored by us after the transaction
is completed.
We accept the following card types: 
We also accept the ever popular PAYPAL
for Paypal account holders, as well Paypal Express.
Any credit card or personally identifying
information gathered via the UKPaperOnline.co.uk website
will only be stored on secure servers and not be passed
on to any other party without your specific written authority.
Once you enter a credit/charge/switch card number, we
will never display the entire card number if the page
is recalled after you have submitted it. This also covers
the use of the “Back” button on your browser.
The inner digits will always be displayed as asterisks,
protecting your card number from other users of your computer
and persons who might be able to see your screen.
The purchase area of our website is secure.
We use industry-standard 128bit technology to encrypt
sensitive information such as your name, address and credit
card details. Information passed between your computer
and our website cannot be read in the event OF UNLAWFUL
INTERCEPTION. All confidential and personal details and
information, is contained on a secure server and any other
written and printed information is held in secure holding
and not displayed, copied or passed on to any other party.
Access to the information and personal
data, including data for authorising and authenticating
users as well as software controls for restricting access
and techniques for protecting data such as encryption
is stirctly controlled.
The above policies apply to the UKPaperOnline.co.uk website and any other website associated with UKPaperOnline.co.uk We reserve the right to change our policy from time to time as circumstances permit. The policies and terms described are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
Sales &
Returns Policy Statement
(please read carefully as this forms the basis
of our contract with you the buyer)
General Conditions
of Sale
The contents of this website are sold on an 'as seen'
basis and no representations or warranties of any kind
are offered, either express or implied, including, without
limitation, warranties or conditions of title or implied
warranties of merchantability or fitness for a particular
purpose, and non-infringement.
UKPaperOnline.co.uk takes reasonable measures to ensure
the content is accurate, complete, and current. All products
sold are perfect stock supplied by the manufacturers directly,
and specifications are subject to change therefore without
notice as manufacturers deem fit. Price and availability
information and details is subject to change without any
prior notice whatsoever, and right is reserved to supply
different packaged product where the manufacturer deems
to change said packaging for commercial reasons. Some
brands may be packaged in different livery where the contents
of the package are in fact the same.
UKPaperOnline.co.uk accepts no responsiblity
whatsoever for loss due to fraudulent use of the UKPaperonline.co.uk
website or any associated websites, nor due to technical
malfunction of any machines, failure of equipment, interuption
of service or loss of profits and or business in relation
to ANY product sold via the UKPaperOnline.co.uk website
or any of its associated businesses or websites whatsoever.UKPaperOnline.co.uk
is generally a business to business paper supplies company.
We supply paper products specifically to businesses in
the United Kingdom (inc Northern Ireland) but this may
vary depending upon circumstances, to supplying other
countries within the EC.
Price and
VAT
Products displayed for sale on this and associated websites
are for orders placed through our online shopping facility
as well as over the telephone and fax or email and in
all cases exclude VAT. Product prices and availability
are subject to change without prior notice. The term "list
prices" used refer to the manufacturers / suppliers
suggested retail selling price and may not be indicative
of the actual selling price. Any reference to "savings"
used on this webite or associated websites indicate the
average saving off the manufacturers "list price".
Your actual saving will vary depending upon the quantity
of items purchased and the actual date of any transaction
made.
You will have an opportunity to check
and correct any input errors in your order up until you
submit your order. Any order submitted by you is your
offer to enter into a contract with us. Shortly after
receipt of your order we will send you an e-mail confirming
the products you have ordered and that we have accepted
your order subject to these terms and conditions, payment
and availability of the items ordered. A legally binding
contract between us will only come into effect when our
acceptance is dispatched. We reserve the right to decline
all or part of your order for any reason, in which case
we will telephone you to tell you so. If your payment
details cannot be authorised for any reason we will tell
you.
Credit Accounts
When applying for an online credit account with UKPaperOnline.co.uk
or any of its associated websites in order to purchase
paper online, a check of your record at a credit reference
agency to obtain or update our credit information may
or may not be made. The agency will keep a record of our
search, which may be seen by other organisations that
might make similar searches. Delays might occur in processing
your order depending on the information that we receive
back from the credit reference agency. Credit accounts
are subject to a strict 30 day payment policy, we reserve
the right to charge interest at the rate of 1.5% above
bank base rate for ALL OVERDUE accounts. Property and
title in and to the goods remain with UKPaperOnline.co.uk
until such time that the buyer has settled payment for
the goods in full.
Delivery Policy
UKPaperOnline.co.uk deliver Monday to Friday only. Next
business day means mon - fri , weekends do not qualify
as working days in terms of ordering and or delivery.
If you place an order after 4.30p.m. please calculate
your delivery time as if your order had been placed the
following working day (mon - fri). In
the case of weekend or bank holidays, please allow a minimum
of two additional business days.
UKPaperOnline.co.uk shall use reasonable endeavours
to deliver goods within the projected or estimated timescales;
however, delays are occasionally inevitable due to unforeseen
factors beyond our control and therefore delivery times
are not guaranteed. All delivery times are subject to
items being in stock, in the event of an item being out
of stock, all delivery times shall begin once item is
returned to stock. Estimated delivery times or dates are
not part of the contract between you the buyer and ourselves,
and we shall be under no liability for any delay or failure
to deliver the Products within projected or estimated
timescales. Any delay in delivery of products shall not
give you a right to reject the products or cancel your
order. UKPaperOnline.co.uk reserves the right to deliver
products in instalments ('split delivery').
Our free delivery offer* applies to orders placed online
over £150 & upto £350 net of VAT and up
to a maximum transit weight of 100kg placed on our 2-3
day service for UK mainland customers only. *24 hr UK
delivery available on orders received and processed before
12 noon, orders received after this time may be despatched
the following day. (*UK mainland
and 2-3 day economy service only when applied, and only
for orders placed on the website, certain conditions and
maximum value / weight apply and may be withdrawn at any
time) Over this weight UKPaperOnline.co.uk reserves
the right to levy a charge for delivery subject to approval
of the buyer, and in all cases where palleted delivery
is involved, a nominal charge will be made. Non UK mainland
customers including N.Ireland, Isle of Man, Isle of Wight,
Channel Islands and the Scottish Isles must choose correct
location and delivery type, failure to do this will result
in said order NOT BEING FULFILLED and we reserve the right
to levy a surcharge in this event
Delivery Options
(may be changed, withheld or withdrawn at any time without
notification)
UK 24 hr next business day (when
available)
If you select our 24 hr delivery option, and your UK order
is placed and accepted before 12.30pm Monday to Thursday,
we aim to have your order delivered to you the very next
working day provided the next day is not a UK bank or
public holiday. If you place an order after 12.30pm delivery
next working day cannot be guaranteed.If placed on Friday
then we aim to have the goods delivered by the following
monday or tuesday in the case of orders placed on Saturday
or Sunday respectively. 24 hr delivery is not available
for certain areas of the UK including the Highlands and
Islands of Scotland, Northern Ireland, Isle of Man and
the Channel Islands. For a full list of available postcodes
please contact Customer Services If the delivery destination
is located in an area where 24hr delivery is not available,
your order will be delivered as soon as possible.
UK Express 1-2 business days
If you select our expres 1-2 daydelivery option, and your
UK order is placed and accepted before 12.30pm Monday
to Thursday, we aim to have your order delivered to you
within 2 days maximum provided the next day is not a UK
bank or public holiday. If you place an order after 12.30pm
on a Thursday, or on a Friday, Saturday or Sunday then
we aim to have the goods delivered by the following Tuesday/Wednesday.Express
1-2 day delivery is not available for certain areas of
the UK including parts of the Highlands and Islands of
Scotland, Northern Ireland, Isle of Man and the Channel
Islands For a full list of available postcodes please
contact Customer Support Ifyou think the delivery destination
is located in an area where next day delivery may not
available. In all cases your order will be delivered as
soon as possible
UK Economy 1-3 business days
If you do not select the 24 hr or Express 1-2 day delivery
options you will receive your goods via standard economy
delivery. We aim to have all accepted UK orders placed
before 4.30pm despatched and delivered within three (3)
working days.
Exceptions:
Delivery will only take place
if a full and correct delivery postal code is supplied
on completion of the transaction at the checkout stage,
failure to do this may result in your delivery being lost,
delayed or incorrectly fulfilled; in either or all cases
we can accept no responsibility whatsoever for any loss
incurred. UKPaperOnline.co.uk
will make every reasonable effort to deliver the shipment
according to our own or our 3rd party contractor's regular
delivery schedules, but these are not guaranteed and do
not form part of any contract. UKPaperOnline.co.uk is
not liable for any damages or loss caused by delays.
(Please note that under certain
conditions the 2-3 day service may be extended to 3-4
days or beyond depending on unforseen circumstances beyond
our control due in the main to carrier backlogging and
general trafficing delays and or other irregular problems
that may arise from time to time including adverse weather
conditions and 3rd party delivery disputes and delays;
the 1-2 day service may also be extended to 2-3 days or
beyond and the noon next day service to 2 days or more
for similar reasons). We accept no responsibility whatsoever
for delivery delays in such circumstances. In the
unlikely event of any of these circumstances occuring,
we will take all reasonable measures to notify you either
by phone, fax or email). All orders received after 4.30pm
mon- thursday will be processed next full working day
and after 4.30 pm friday and all weekend (saturday or
sunday) will be processed following monday. Business
days are monday to friday (excluding BANK HOLIDAYS)only
We reserve
the right to cancel your order if:
We have insufficient stock to deliver the Goods you have
ordered or you require delivery outside the United Kingdom;
or
one or more of the Goods you ordered was listed at an
incorrect price due to a typographical error or an error
in the pricing information made by us. If we do cancel
your order we will notify you by telephone or e-mail and
will re-credit to your account any sum deducted by us
from your debit or credit card as soon as possible but
in any event within 7 days of your order. We will not
be obliged to offer any additional compensation for disappointment
suffered.
Stock Shortages
If the paper or product you order is unavailable we will
notify you as soon as possible either by phone or email
and suggest a suitable replacement,
Claims and
Returns
The buyer shall have no claim whatsoever in respect to
incorrectly ordered items, faulty goods, incomplete delivery,
transit damage or any other defect unless UKPaperOnline.co.uk
is contacted within and no
later than 7 days of receipt of goods either by
telephone, email or in writing, and no goods shall be
returned without prior arrangement and agreement between
UKPaperOnline.co.uk and the buyer. No responsibility whatsoever
is accepted for any claim or return for any reason other
than those stated above, and we will not accept a claim
for return or refund without a charge being levied for
items that are not faulty, defective or transit damaged.
UKPaperOnline.co.uk reserves the right to levy a charge
to the buyer in the event of sold items returned for any
reason other than stated above, we reserve the right to
charge a handling and processing
fee of £15 minimum or
10% of the item’s selling price whichever
is the greater.To qualify for a refund or exchange (other
than in respect of faulty, transit damaged or otherwise
defective goods), the product must be returned in “as
new” condition and complete with the original box
and or packaging. No returns
will be accepted whatsoever for split or partly used boxes
or opened packets or for items that are deemed by us to
be in a non-resaleable condition. The
buyer is responsible for the cost of ANY RETURN for whatever
reason other than transit damaged goods. Please retain
all original packaging. Please note that for courier companies
to accept liability for damage caused in transit we must
inform them of any damage within 24 hours of delivery.
Therefore, you should inform us as soon as possible following
delivery of the Goods and no later than 24 hours. Any
claims made after this time but within 5 days will be
subject to our discretion and thereafter any such claims
may be considered unreasonable. All credits will exclude
original delivery charges .We reserve the right
from time to time to waive or alter these restrictions
as we deem necessary. You will not be able to claim a
refund or return if the goods were a special order to
your specification. All disputes will be subject to the
jurisdiction of the English courts. Your statutory rights
under consumer legislation are otherwise unaffteced by
the above conditions.
Disclaimer
We are not liable for any financial damage (including
but not limited to the cost of any replacement purchase)
that may occur because of non-timely arrival or any lack
of availability or conformity of the product.
Modification
We reserve the right to make changes to our website, our
policies, our Terms of Use and these Terms of Sale at
any time and in our sole discretion. Therefore, you should
review our policies, terms and conditions each time you
visit the website. Your continued use of the website after
we make any such changes constitutes your binding acceptance
of those changes. If any of the terms or conditions stated
above shall be deemed invalid, void, or for any reason
unenforceable, that term or condition shall be deemed
severable and shall not affect the validity and enforceability
of any remaining term or condition
UKPaperOnline.co.uk, a trading name of Reprographic Services.
Bolton BL7 9US England, VAT No: 403 3140 16
contact TEL: 0800 038 5390
email: [email protected] E&OE
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