Security Policy Statement
UKPaperOnline.co.uk works on a secure server, all transactions
are carried out through a shopping cart using Secure Sockets
Layer (SSL) 128bit encryption technology supplied by RomanCart,
a UK based server/shopping cart provider. We are committed
to information security and undertake various measures
for the purpose of protecting against unauthorised or
unlawful processing of personal data and against loss
or destruction of or damage to personal data:
Any credit card or personally identifying
information gathered via the UKPaperOnline.co.uk website
will only be stored on secure servers and not be passed
on to any other party without your specific written authority.
Once you enter a credit/charge/switch card number, we
will never display the entire card number if the page
is recalled after you have submitted it. This also covers
the use of the “Back” button on your browser.
The inner digits will always be displayed as asterisks,
protecting your card number from other users of your computer
and persons who might be able to see your screen.
The purchase area of our website is secure.
We use industry-standard 128bit technology to encrypt
sensitive information such as your name, address and credit
card details. Information passed between your computer
and our website cannot be read in the event OF UNLAWFUL
INTERCEPTION. All confidential and personal details and
information, is contained on a secure server and any other
written and printed information is held in secure holding
and not displayed, copied or passed on to any other party.
Access to the information and personal data, including data for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption is stirctly controlled.
The above policies apply to the UKPaperOnline.co.uk website and any other website associated with UKPaperOnline.co.uk We reserve the right to change our policy from time to time as circumstances permit. The policies and terms described are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
Sales & Returns
Policy Statement
General Conditions
of Sale
The contents of this website are sold on an 'as seen'
basis and no representations or warranties of any kind
are offered, either express or implied, including, without
limitation, warranties or conditions of title or implied
warranties of merchantability or fitness for a particular
purpose, and non-infringement.
UKPaperOnline.co.uk takes reasonable measures to ensure
the content is accurate, complete, and current. All products
sold are perfect stock supplied by the manufacturers directly,
and specifications are subject to change therefore without
notice as manufacturers deem fit. Price and availability
information and details is subject to change without any
prior notice whatsoever, and right is reserved to supply
different packaged product where the manufacturer deems
to change said packaging for commercial reasons. Some
brands may be packaged in different livery where the contents
of the package are in fact the same.
UKPaperOnline.co.uk accepts no responsiblity whatsoever for loss due to fraudulent use of the UKPaperonline.co.uk website or any associated websites, nor due to technical malfunction of any machines, failure of equipment, interuption of service or loss of profits and or business in relation to ANY product sold via the UKPaperOnline.co.uk website or any of its associated businesses or websites whatsoever.UKPaperOnline.co.uk is generally a business to business paper supplies company. We supply paper products specifically to businesses in the UK & Northern Ireland, but this may vary depending upon circumstances, to supplying other countries within the EC.
Price and
VAT
Products displayed for sale on this and associated websites
are for orders placed through our online shopping facility
as well as over the telephone and fax or email and in
all cases exclude VAT. Product prices and availability
are subject to change without prior notice. The term "list
prices" used refer to the manufacturers / suppliers
suggested retail selling price and may not be indicative
of the actual selling price. Any reference to "savings"
used on this webite or associated websites indicate the
average saving off the manufacturers "list price".
Your actual saving will vary depending upon the quantity
of items purchased and the actual date of any transaction
made.
You will have an opportunity to check
and correct any input errors in your order up until you
submit your order. Any order submitted by you is your
offer to enter into a contract with us. Shortly after
receipt of your order we will send you an e-mail confirming
the products you have ordered and that we have accepted
your order subject to these terms and conditions, payment
and availability of the items ordered. A legally binding
contract between us will only come into effect when our
acceptance is dispatched. We reserve the right to decline
all or part of your order for any reason, in which case
we will telephone you to tell you so. If your payment
details cannot be authorised for any reason we will tell
you.
Credit Accounts
When applying for an online credit account with UKPaperOnline.co.uk
or any of its associated websites in order to purchase
paper online, a check of your record at a credit reference
agency to obtain or update our credit information may
or may not be made. The agency will keep a record of our
search, which may be seen by other organisations that
might make similar searches. Delays might occur in processing
your order depending on the information that we receive
back from the credit reference agency.
Credit accounts are subject to a strict 30 day payment policy, we reserve the right to charge interest at the rate of 1.5% above bank base rate for ALL OVERDUE accounts. Property and title in and to the goods remain with UKPaperOnline.co.uk until such time that the buyer has settled payment for the goods in full.
Delivery Policy
UKPaperOnline.co.uk deliver Monday to Friday only. If
you place an order after 5.00 p.m. please calculate your
delivery time as if your order had been placed the following
working day (mon - fri). In the case of weekend or bank
holidays, please allow a maximum of two additional working
days. UKPaperOnline.co.uk shall use reasonable endeavours
to deliver goods within the projected or estimated timescales;
however, delays are occasionally inevitable due to unforeseen
factors beyond our control and therefore delivery times
are not guaranteed. All delivery times are subject to
items being in stock, in the event of an item being out
of stock, all delivery times shall begin once item is
returned to stock. Estimated delivery times or dates are
not part of the contract between you the buyer and ourselves,
and we shall be under no liability for any delay or failure
to deliver the Products within projected or estimated
timescales. Any delay in delivery of Products shall not
give you a right to reject the Products or cancel your
order. UKPaperOnline.co.uk reserves the right to deliver
Products in instalments.
Our free delivery offer* applies to orders over £75
& upto £150 net of VAT, upto a maximum transit
weight of 50kg placed on our 2-3 day service for UK mainland
customers only. *24 hr UK del. available on orders received
before 12.30pm,orders received after this time will be
despatched the following day. (*UK mainland and 48hr service
only when applied, certain conditions and maximum value
/ weight apply and may be withdrawn at any time) Over
this weight UKPaperOnline.co.uk reserves the right to
levy a charge for delivery subject to approval of the
buyer, and in all cases where palleted delivery is involved,
a nominal charge will be made. Non UK mainland customers
including N.Ireland, Isle of Man, Isle of Wight, Channel
Islands and the Scottish Isles must choose correct location
and delivery type, failure to do this will result in said
order NOT BEING FULFILLED and we reserve the right to
levy a surcharge in this event
Delivery will only take place if a full
and correct postal code is supplied on completion of the
transaction at the checkout stage, failure to do this
may result in your delivery being lost, delayed or incorrectly
fulfilled; in either or all cases we can accept no responsibility
whatsoever for any loss incurred. UKPaperOnline.co.uk
will make every reasonable effort to deliver the Shipment
according to our own or our 3rd party contractor's regular
delivery schedules, but these are not guaranteed and do
not form part of any contract. UKPaperOnline.co.uk is
not liable for any damages or loss caused by delays. (Please
note that under certain conditions the 48hour service
may be extended to 72 hours depending on unforseen circumstances
beyond our control due in the main to carrier backlogging
and general trafficing delays and other irregular problems
that may arise from time to time; the 24 hour service
may also be extended to 48 hours for similar reasons.
In the unlikely event of either of these circumstances
occuring, we will take all reasonable measures to notify
you either by phone, fax or email). All orders received
after 4.30pm mon- thursday will be processed next full
working day and after 4.30 pm friday and all weekend (saturday
or sunday) will be processed following monday.
We reserve
the right to cancel your order if:
We have insufficient stock to deliver the Goods you have
ordered or you require delivery outside the United Kingdom;
or
one or more of the Goods you ordered was listed at an
incorrect price due to a typographical error or an error
in the pricing information made by us. If we do cancel
your order we will notify you by telephone or e-mail and
will re-credit to your account any sum deducted by us
from your debit or credit card as soon as possible but
in any event within 7 days of your order. We will not
be obliged to offer any additional compensation for disappointment
suffered.
Stock Shortages
If the paper or product you order is unavailable we will
notify you as soon as possible either by phone or email
and suggest a suitable replacement,
Claims and
Returns
The buyer shall have no claim whatsoever in respect to
faulty goods, incomplete delivery or any other defect
or transit damage unless UKPaperOnline.co.uk is contacted
within 3 days of receipt of goods either by telephone,
email or in writing, and no goods shall be returned without
prior arrangement and agreement between UKPaperOnline.co.uk
and the buyer. No responsibility whatsoever is accepted
for any claim or return for any reason other than those
stated above, and we will not accept a claim for return
or refund without a charge being levied for items that
are not faulty, defective or transit damaged. UKPaperOnline.co.uk
reserves the right to levy a charge to the buyer in the
event of sold items returned for any reason other than
stated above, we reserve the right to charge a minimum
restocking fee of £15 or 25% of the item’s
selling price.To qualify for a refund or exchange in respect
of faulty, transit damaged or otherwise defective goods,
the product must be returned in “as new” condition
and complete with the original box and or packaging. No
returns will be accepted whatsoever for split or partly
used boxes or opened packets or for items that are deemed
by us to be in a non-resaleable condition. All
credits exclude original delivery charges .We reserve
the right from time to time to waive or alter these restrictions
as we deem necessary. You will not be able to claim a
refund or return if the goods were a special order to
your specification. All disputes will be subject to the
jurisdiction of the English courts.
UKPaperOnline.co.uk, Elitepaper.co.uk, Expresspaper.co.uk,
Premierpaperdirect.co.uk are all trading names of
CMReprographic Services. DHL Centre, Falcon MIll, Handel
Street, Bolton BL1 8BL England
a UK company, VAT No: 403 3140 16 contact TEL:
0845 634 2182 email: sales@ukpaperonline.co.uk
E&OE
|